FAQ Group: CodeRED

How will I recognize a CodeRED message?

A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message…
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April 12, 2016 0

What circumstances might prevent a message from being delivered to me?

If your contact information has changed and you have not registered your new information. If you only a landline at your residence, the power is out and you did not register an alternate phone number. If your line is busy for an extended time and your calls do not forward to voicemail or an answering…
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April 12, 2016 0

What happens if the line is busy?

If the line is busy, CodeRED will try two more times to connect.


April 12, 2016 0

Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.


April 12, 2016 0

I have a landline, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be…
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April 12, 2016 0

What should I do if I receive a CodeRED message?

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.


April 12, 2016 0

Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.


April 12, 2016 0

What if I want to register additional numbers for my address?

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.


April 12, 2016 0

I have a business located in Charlottesville/Albemarle County. Can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form but be sure to select the “This address is a business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a…
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April 12, 2016 0

Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?

The CodeRED database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. The Community Emergency website, CommunityEmergency.org, has a link to the CodeRED Community Notification Enrollment page where you can register online. If you cannot register online, you can call 434-971-1263 or 970-1798…
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April 12, 2016 0